alCitySupport has done an excellent job with handling the permits and false alarm billings, and their easy to use web based database allow us to identify problem alarms and respond appropriately. They truly provide a turn-key solution to the administrative side of our alarm program, and in all of our dealings with them they have been very professional and accommodating. – Al, Police Chief

chuck-robinsonLike many departments across the country, the ever increasing number of false alarms has negatively impacted our patrol and support operations. We learned about CitySupport while researching methods to address our false alarm problem, and decided to contract with them to administer our alarm permit  and billing system. CitySupport has been very responsive to our needs, and outsourcing that portion of our alarm program has been a huge benefit to our organization. – Chuck, Police Lieutenant

ron-starrs From the first day, CitySupport has been very helpful and professional.They worked closely with me and my staff, and the transition was very smooth. They downloaded  false alarm data daily and promptly sent out invoices, which had an immediate effect on our chronic false alarms.The best part of working with CitySupport was that  there were no upfront or on-going costs to the department. It has been a pleasure working with CitySupport, and I highly recommend their outsourcing services. – Ron, Police Captain, Ret.


AlarmSchoolOnlineIt works like this…

CitySupport accepts data from all types of 911 CAD systems and tracks every alarm response to an address. Our company issues and renews permits & handles all billing and payments for alarm permits and false alarm fines. In other words, we’re a total service provider, virtually eliminating all of the city’s work.

Tracking, billing, and collecting of alarm permits and false alarm fines costs a police department staff time and money. CitySupport has the experience, resources, and track record to manage your alarm program so you don’t have to. Easy to start and even simpler to watch us manage your alarm ordinance.

  • Alarm Permits & Renewals
  • False Alarm Fines Management
  • Invoicing & Accounts Receivable
  • Cash Flow Management
  • Reports & More Reports
  • State-of-the-Art Security
  • Ordinance Draft Assistance
  • Alarm School Online
  • 100% web based application

Why CitySupport


The Resource – The leadership within CitySupport expects perfection from within its organization. We’re not perfect all of the time, but this expectation ensures our client, the City and its citizens, receive impeccable quality service. The fact is, we’re pros at implementing, following and managing an alarm ordinance for any size City. Each City works directly with 2 to 4 of the executive level members of CitySupport at all times. This may seem contradictory to fast-paced business growth, but this leader-to-leader dialog makes for a tighter and superior service. Once implemented, citizens are greeted with a user-friendly website to manage their account. They may also call our help desk during City business hours to talk with a service representative specially trained in your ordinance.

We Do All The Work – Literally. CitySupport frees your city of all alarm administration, including your personnel, their desk, their salary and benefits. Your alarm dispatch files are securely downloaded and organized within our data center. From here, we set up and manage the tracking, billing, and collection of alarm permit fees, renewals and false alarm fines. Whether small or large, we ensure your City carries none of the burdens associated with the set-up or management of your alarm ordinance when you align with CitySupport.

We’re Experienced – CitySupport has provided cities with top-notch, turn-key alarm management solutions for six years. Even today, we get just as enthusiastic acquiring a new client as though it was our first. Our proprietary technology platform is engineered and maintained by our own Microsoft Certified experts on state-of-the-art Cloud servers. We maintain the capacity to simultaneously manage alarm ordinances in every major city in the U.S. We are a complete team of highly skilled and trained perfectionists who work very well together to guarantee your experience with us exceeds your expectations. CitySupport reliability and credibility guarantees your City and citizens receive superior service for the life of our service agreement.

We Give 1st Class Service – Nowadays, companies are focused so much on survival they sideline customer service as a way to cut expenses. The result in this business is late billing and collections; unfriendly ill-trained support staff; lost or hacked personal data and lack of professional cooperation. Our highly trained knowledgeable, U.S. based staff stays focused on what’s important, you our client! One-on-one attention is what every City and their citizens receive from CitySupport. Cities get a great deal of relief relying on us to expertly manage their alarm ordinance. And citizens can get a great deal of sharp, talented customer service from our support staff.

No Risk – When you outsource your alarm program to CitySupport, you have NO upfront costs regardless of any complexities. You have nothing to install, support or maintain. This means you use your staff and budget for other things to serve your community. Only as we collect monies for permit fees and false alarm fines do we retain a percentage of the amount received.



Our Technology – The technology running in the background of CitySupport is a world class and state-of-the art DotNetNuke infrastructure to ensure the best security, stability and functionality. CitySupport maintains redundant servers (more than one) to ensure 99.99% uptime and all alarm user data is backed up daily. We maintain our own website and servers within a tightly controlled environment. Our system allows us to onboard a new client/City within 6- 12 hours regardless of the number of alarm users in your City.

Our Website – As part of our service, and no cost to the City, we will professionally design a website specific for your citizens to use that will resemble your City website. Your citizens can register their alarms, pay for alarm permits, renew permits, pay false alarm violations, and manage their accounts online. The website will be safeguarded on our servers; user- friendly for all ages; simple & convenient. City administrators can easily log into the system and quickly perform queries or gather data to support hearings or citizen appeals.

Alarm School Online – A course that will reduce false alarms? CitySupport was the originator of the online educational course for false alarms, At the option of your City, we can offer this educational program to your citizens prior to obtaining their permit as a false alarm preventative. Or, we can offer the course as a diversion in lieu of a false alarm fine. It’s an easy and interactive 15-minute online course which educates your citizens on the causes and consequences of false alarms. They learn prevention conserves police time, saves City money and reminds them police officers are for true emergencies.

AlarmSchoolOnlineAlarm School Online is committed to reducing the number of false alarms by working with local law enforcement, municipalities and alarm monitoring companies to educate alarm users. Interactive, educational, and user-friendly, Alarm School Online empowers alarm users so they are never the cause of a false alarm dispatch. By completing the course, the alarm user can be proud of doing their part to reduce false alarm calls in their area.

The False Alarm Problem

How to Reduce False Alarms

Causes of False Alarms

Anatomy of False Alarms

Choosing an Alarm Company